1. Eligible Cancellations: Customers may cancel their orders at any time prior to the handover of goods for transportation, with a full refund.
2. Ineligible Cancellations: Once goods have entered the transportation process, orders cannot be canceled. Customers may instead initiate return or redelivery procedures in accordance with our policy.
3. Special Circumstances: If an order fails due to incorrect information provided by the customer (e.g., inaccurate address or recipient details), cancellation may be subject to related fees.
4. Force Majeure: In cases where delivery cannot be completed due to natural disasters, traffic disruptions, wars, or other force majeure events, customers may choose to delay shipment or cancel with a refund.
5.Refund Procedure: Upon approval of a cancellation request, refunds will be processed within 7–14 business days.